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Hotline - Frequently Asked Questions


What is the the purpose for the Hotline?

Are all reports accepted?

How does the Hotline work?

What type of situations should be reported tot he Hotline?

Am I required to identify myself?

What legal protection do I have when I report?

Can the report be tracked to me?

How do I know an investigation is taking place based on my report?

What if I only suspect something is wrong?

What is the UTSA Institutional Compliance Program?





What is the purpose of the Hotline?
The purpose of the Hotline is to provide UTSA employees with a confidential alternative for reporting suspected unethical or inappropriate activity, e.g., fraud, abuse, violations of federal or state laws, or UTSA policy.  While you are encouraged to report these issues directly to your immediate supervisor or to the appropriate UTSA administrator, UTSA recognizes that this may not always be an option and has made the Hotline available for this reason.  Although all calls will be accepted and reported to the Office of Institutional Compliance and Risk Services, the Hotline is not intended for reporting employee grievances, e.g., complaints concerning wages, hours of work, performance evaluations, merit raises etc. Only compliance related issues will be investigated (refer to the section below titled What type of situations should be reported to the hotline?)
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Are all reports accepted?
All calls are accepted by the Hotline and reported to the UTSA Office of Institutional Compliance and Risk Services, however, the Hotline is not intended for reporting employee grievances, e.g., complaints concerning wages, hours of work, working conditions, performance evaluations, merit raises etc., and only compliance related issues will be investigated (refer to the section below titled What type of situations should be reported to the Hotline?
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How does the Hotline work?
The Hotline is a resource available to UTSA employees (faculty, staff and administration) 24 hours a day, 365 days a year.  The hotline service is provided by the Network, a company staffed with trained interviewers who answer all UTSA calls and speak English and Spanish.  UTSA employees do not answer calls.  When you call the Hotline, you will be asked to describe the issue in as much detail as possible.  You do not have to tell them who you are.  The trained interviewers will promptly relay the information to the Office of Institutional Compliance and Risk Services at UTSA where it is evaluated to determine the most appropriate means of handling of the issue.
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What type of situations should be reported to the Hotline?
Calls to the Hotline should be made in good faith and report misconduct rather than employee dissatisfaction. A few examples of typical calls are as follows:
  • Suspected embezzlement or theft
  • Questionable accounting or auditing matters
  • Time or expense abuses
  • Conflicts of interest
  • Kickbacks
  • Discrimination
  • Environmental and safety issues
  • Computer security violations
  • Violations of Federal or State laws, UT System Regulations or UTSA policy

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Am I required to identify myself?
No.  You do not have to reveal your identity when you call the Hotline.  Calls are not traced and are not recorded. No one will know you called unless you willingly identify yourself during the call.  The information you provide will be treated as confidential and privileged to the extent permitted by law.
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What legal protection do I have when I report?
There are federal and state laws that protect individuals who provide confidential information regarding possible illegal activities in the workplace.  Therefore, under the law, UTSA is not allowed to penalize those employees who provide good-faith reports of this nature.  The university is committed to maintaining the confidentiality and anonymity of a caller to the extent allowed by law. Employees who intentionally and maliciously use the Hotline to make false allegations shall be subject to disciplinary action if identified.
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Can the report be tracked to me?
The Hotline does not record calls and does not have caller ID capability.
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How do I know an investigation is taking place based on my report?
UTSA is committed to promptly investigating all reports of unethical or inappropriate activity.  When an issue is reported to the Hotline, the specific action taken will depend on the nature and severity of the violation. You can be assured that compliance related reports will be investigated; however, in order to maintain confidentiality and anonymity of all parties involved you may not be aware that an investigation has taken place.  On the callback date, you will be provided with a brief message informing you whether an investigation is underway or directing you to the appropriate UTSA contact if the issue is not appropriate for investigation through the Hotline, e.g., an employee grievance.
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What if I only suspect something is wrong?
Most instances of fraud and abuse are discovered through tips from honest people who are not sure of all the facts.  This type of call is encouraged as well as acceptable.  The Hotline will take the information you provide and forward it immediately to UTSA’s Office of Institutional Compliance and Risk Services for further investigation.
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What is the UTSA Institutional Compliance Program?
All component institutions of the University of Texas System are required to have an Institutional Compliance Program that follows the guidelines set forth in the University of Texas System Action Plan to Ensure Institutional Compliance. The purpose of the Institutional Compliance Program at UTSA is to promote and support a culture, which builds compliance consciousness into the daily activities of the University. More information about the Institutional Compliance Program can be found at the Audit Compliance and Risk Services web site.
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