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Business Auxiliary Services - Parking Division

Frequently Asked Questions

Permits

Fast Pass

Citations/Appeals

Meal Plans

Rowdy Dollars

UTSACARD

Transportation

Parking


Permits

Q: What kind of permit should I order

A: There are multiple types of permits available to students, employees, visitors and independent contractors for use on UTSA campuses. Our new Permit Selection Wizard can assist in helping you determine which permit best suits your needs.

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Q: How do I order a parking permit?

A: Students and employees must purchase their parking permits online through the Automated Student Access Program (ASAP).

    1. Log into your ASAP account at https://asap.utsa.edu/.
    2. Select the "Student Services " or "Employee Services" tab along the top.
    3. Select the "Business Auxiliary Services Parking Division" link.
    4. Enter or verify your vehicle information.
    5. Under the "Permit" section, select “View Permits and Waitlists Available”.
    6. Select your desired permit.
    7. Review the Parking & Traffic Rules and Regulations.
    8. Check the acknowledgement box and select "Select Permit".
    9. Provide a mailing address. This is the address that will be used as the mailing address for your permit.
    10. Select a "Payment Option" (credit card, electronic check, added to tuition & fees (students) or payroll deduction (staff & faculty)).
    11. Print Temporary permit for use until you receive your parking permit via mail. Temporary permits are valid for 10 days for the license plate(s) listed and in the appropriate space type for the permit. For permits purchased after August 1, patrons may print a temporary dashboard permit to display until your permit arrives. For Permits purchased in advance of the pending academic year, temporary permits are not available as they will be placed in the mail August 1.
    12. Permits are mailed the next business day to the mailing address provided on the application. You should expect your permit to arrive via US Postal Service within 3-5 business days.

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Q: I’m a new employee and I don’t have an ASAP account yet, how do I get my permit?

A: As long as you have an appointment in HRMS, our cashiers can issue a permit in person. Please verify your appointment status with your department administrator then visit us in the Bauerle Rd. or Ximenes Ave. garage and speak with a cashier to purchase a permit.

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Q: Is there a parking permit for guests/visitors that can be purchased in advance?

A: There are multiple options available to address temporary parking needs of guests and visitors. Primary consideration is the number of parking permits needed. Please refer to the UTSA Department Parking Options to determine which solution best suits your needs. If needed, complete and submit the Special Event Request Form.

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Q: Are Alumni/Retirees eligible for parking permits?

A: Alumni with a current Alumni Association Membership Card qualify for an Alumni parking permit. Alumni permits are available for a discounted rate and allow for parking in commuter surface spaces. Retirees are eligible to receive an Employee B Parking Permit at no charge. Emeriti Faculty are eligible to receive an Employee A Parking Permit at no charge. Qualified Alumni and Retirees may obtain the appropriate permit by visiting a parking cashier in either the Bauerle Rd. or Ximenes Ave. garage. Proof of qualification is required at time of purchase.

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Q: I am on campus, can I pick up my parking permit in person?

A: Parking permits are mailed from off-site to the mailing address provided in ASAP at the time of purchase; therefore, permits are not available for pick up in our office.

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Q: Where does my parking permit allow me to park?

A: Where you can park depends on the type of permit you have purchased. Please review the Permit Website and the Parking Map to assist in locating parking options appropriate for your permit type.

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Q: Can I upgrade/downgrade my parking permit?

A: It is possible to upgrade/downgrade your parking permit, however, due to space availability; certain permits may not be available. If your desired permit is not available, you may add your name to the wait list via ASAP. Please visit a parking cashier in either the Bauerle Rd. or Ximenes Ave. garage. If an upgrade is feasible we’ll ask you to fill out a short form and pay the difference in price (pro-rated) to complete your request.

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Q: What do I do if my parking permit is lost or stolen?

A: Visit a parking cashier in either the Bauerle Rd. or Ximenes Ave. garage as soon as possible to report your parking permit lost or stolen. You’ll be asked to fill out a short form and charged $10 for a replacement permit. Permits reported as lost or stolen are annotated as such in our system. If a vehicle is found parking on campus with a lost or stolen permit displayed, the vehicle is immediately immobilized (booted).

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Q: What do I do with my permit if I am leaving UTSA?

A: If you are permanently leaving the university your parking permit should be returned to a parking cashier in either the Bauerle Rd. or Ximenes Ave. garage. Please see one of the cashiers to determine if you are eligible for a pro-rated refund. Parking permits are not transferrable; please do not assume you can give it to someone else for their personal use or resell it.

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Q: Do I have to buy a permit?

A: Permits are required for most parking spaces on the Main and Downtown Campus. Short-term parking is available in the Bauerle Road (new in August 2012) and Ximenes Avenue (formerly South) Garages as well as limited surface spaces. Public transportation and carpool options are also available for those who do not wish to park on campus.

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Fast Pass

Q: What is a “Fast Pass?”

A: Fast Pass is a pre-paid, reloadable value card designed to save customers time when entering and exiting the Ximenes Avenue (formerly South) and Bauerle Road (new in August 2012) garages, by eliminating the need to pull a ticket and pay for it at the cashier stand with every visit. The appropriate fee is subtracted upon exit based on the current hourly rate. Having a Fast Pass does not guarantee a parking spot in any parking garage.

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Q: Where do I purchase a Fast Pass?

A: Fast Pass is available for purchase from a parking cashier in either the Bauerle Rd. or Ximenes Ave. garage. Fast Pass can be purchased with a minimum initial balance of $20 and reloaded in any dollar amount where available for purchase or online through your ASAP account under the BAS Parking Division section.

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Citations/Appeals

Q: I received a parking citation, what do I do now?

A: Follow the instructions provided with the citation. Students & employees may pay online through ASAP. Payments may also be made in person at the Bauerle Rd or Ximenes Ave garage; or by mailing a check or money order in the postage paid (orange) envelope, provided with the citation, to:

Citation Payments
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249

Citation appeals are accepted within 14 days of the citation, after 14 days you forfeit your right to appeal. Students, staff & faculty may file online through ASAP. Those who do not have access to ASAP may file an appeal using our Online Appeal Form. Appeals received outside the 14 day window will not be considered.

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Q: Can you take care of my citation this one time?

A: No one in Business Auxiliary Services, nor any other university employee, is authorized to “take care of” a citation. All citation appeals must be filed online and audits are conducted to ensure compliance.

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Q: I just paid my citation, how long will it take for the hold to come off?

A: Holds are automatically removed approximately one hour after receipt of payment or immediately if paid online.

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Meal Plans

Q: What are the differences between Meal Plans, Dining Dollars and Rowdy Dollars?

A: Student Meal Plans are for exclusive use at the Roadrunner Café and may include Roadrunner Cafe Guest Meals and/or Dining Dollars. Dining Dollars can be used at any of the food service venues on campus. Unused Guest Meals and Dining Dollars are forfeited at the end of each Semester. Rowdy Dollars can be used virtually anywhere on campus for purchases of food or other retail items. Rowdy Dollars carry over from semester to semester as long as the student is enrolled at the University.

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Q: Is there a meal plan available to employees?

A: Staff Meal Plans are available for purchase at any food venue and the value purchased can be used at and food venue on campus as well as a reduced door price at Roadrunner Café. At this time, the value does not expire.

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Q: Where can I use my Meal Plan?

A: Meal Plan meals are for use at the Roadrunner Café. Dining Dollars can be used at all other UTSA food venues.

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Q: What is an Access plan?

A: Access plans are types of Student Meal Plans. Access 5 allows for dining Monday – Friday, Access 7 allows for dining in the Roadrunner Café Monday – Sunday. Additional options include the addition of Dining Dollars and Guest Meals. Please refer to the Meal Plan Options for more information.

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Q: How do I sign up for a Meal Plan?

A: Contracts for Student Meal Plans are completed through ASAP. Costs are assessed to the tuition and fees bill. Payments are accepted online or at a Fiscal Services Office. Staff & faculty may purchase a Staff Meal Plan online at http://www.utsa.campusdish.com or at any food service register.

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Rowdy Dollars

Q: Are Rowdy Dollars and Dining Dollars the same thing?

A: No, Rowdy Dollars act as a prepaid debit plan at all locations on campus where Rowdy Dollars are accepted. Dining Dollars are part of a meal plan and can only be used at food service locations.

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Q: What happens to my Dining Dollars / Rowdy Dollars if my UTSACard is lost or stolen?

A: You need to report your UTSACard as lost or stolen as soon as possible. This can be done through the UTSACard portion of ASAP at any time. During business hours you can also call the UTSACard office at 210-458-4639 or report the loss in person at the Business Auxiliary Services office (MS 1.01.52) during business hours. At the time of your report Dining Dollars and Rowdy Dollars will be frozen. A replacement card will be issued, at the cost of $10, and your remaining Dining Dollars and Rowdy Dollars will then be available.

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Q: How do I add funds to my UTSACard?

A: Rowdy Dollars can be added to your UTSACard through a variety of venues; Online through ASAP under the UTSACard section using a credit card or electronic check, at Fiscal Services with cash or credit card, or at a number of Value Port machines found throughout campus using cash. Dining Dollars can be added to an existing Meal Plan online through ASAP during certain times of the semester.

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Q: Where can I use Rowdy Dollars?

A: Rowdy Dollars can be used virtually anywhere on campus that accepts cash. They are valid for use at any of the food venue locations on campus, campus bookstores, Fiscal Services, University Center Roadrunner Express, vending machines equipped to accept the UTSACard, Recreation Center, Computer Labs, Library Printing, Library Circulation, and Student Health Services.

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Q: How can I check my balance or look at transaction history?

A: Log into ASAP, go the UTSACard section under Student or Employee Services, and click on the link to view balances and transactions. You may also download and print your transaction history.

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UTSACARD

Q: What if my UTSACard is lost or stolen?

A: You need to report your UTSACard as lost or stolen as soon as possible. This can be done through the UTSACard portion of ASAP at any time. During business hours you can also call the UTSACard office at 210-458-4639 or report the loss in person at the Business Auxiliary Services office (MS 1.01.52) during business hours. There is a $10 fee for replacing lost or stolen cards.

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Q: How do I add funds to my UTSACard?

A: Online through ASAP under the UTSACard section using a credit card or electronic check, at Fiscal Services with cash or credit card, or at a number of Value Port machines found throughout campus using cash.

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Transportation

Q: If I leave something on the bus, can I get it back?

A: Drivers will hold on to items found on the bus until the end of their shift. At the end of their shift, items are turned over to UTSAPD. Call 458-4242 to recover lost items.

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Q: Is there a campus sponsored shuttle bus between the Main and Downtown campuses?

A: UTSA does not provide shuttle service between the Main Campus and Downtown Campus, however public transportation is available through the VIA bus system. VIA routes 93 & 94 serve both campuses. For information regarding rates, bus routes and schedules visit the VIA website at VIAinfo.net or call them at (210) 362-2020.

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Where can I purchase a VIA pass?

A: Students who wish to purchase a semester or monthly pass may obtain them at the University Center Roadrunner Express on the Main Campus, at the Student Activities Office on the Downtown Campus, at VIA Transit Centers, and at most H-E-B stores and other retail outlets listed on VIA’s Website. Call VIA for more information at (210) 362-2020.

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Q: Does UTSA offer shuttle service during the summer?

A: UTSA shuttles do not run during the summer.

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Q: Does UTSA offer shuttle service to other Texas cities?

A: No, UTSA does not offer any shuttle service to other metropolitan cities in Texas. We recommend researching public transportation options through VIA and/or Greyhound

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Parking

When is it free to park?

A: Patrons may park in unmarked commuter spaces only, regardless of permit status, from 10pm-6am M-F and all weekend without risk of receiving a citation.

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Why do I have to pay to park?

A: Parking, and all Business Auxiliary Services, are self-funded. Funds are not received from tuition or tax dollars to operate these services. Funds received from permits, short-term parking, special events and citations pay the cost of maintenance and operations of parking garages and parking lots. Additionally, citations are issued to protect paying permit holders.

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Where does the money come from and where does it go?

A: Revenue is generated through permit fees, short term and garage parking, citations and special event parking. Being self-funded, Parking must pay for all parking operations, to include Debt Service on facilities, staffing and operating expenses for utilities, maintenance and upkeep. The graphics below indicate the distribution of income and expenses.

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Where should I direct visitors to park?

A: It is best to direct your guests to either the Bauerle Road (new in August 2012) or Ximenes Avenue (formerly South) Garage. These locations are easy to find and offer short-term, hourly rate visitor parking. Departments also have the added ability to pay for their visitor’s parking through use of garage parking validation stickers. Consult our Visitor Parking section for more information.

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What parking options exist for guest and/or visitor parking?

A: There are multiple options available to address temporary parking needs of guests and visitors. Primary consideration is the number of parking permits needed. Please refer to the UTSA Department Parking Options to determine which solution best suits your needs. If needed, complete and submit the Special Event Request Form.

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