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Employee Recognition Program Recipients

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Blanca Garcia,

Fiscal Services and Collections

Financial Affairs is proud to recognize Blanca Garcia ...
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1Q BRAVO AWARD FY 2013 - 2014

Financial Affairs is proud to recognize Blanca Garcia, Lead Collections Specialist, Fiscal Services and Collections, as the winner of the BRAVO award in the 1st quarter FY 2014 recognition.

When the Associate Bursar for Fiscal Services and Collections was out for 3 months, Blanca stepped in and took over all the supervisory duties while maintaining her normal duties. Gary Lott, Director of Financial Services and Bursar, stated that because of Blanca's support and willingness to take on new tasks in her supervisor's absence, he was able to maintain his responsibilities and meet deadlines.

One of the duties Blanca took over was the handling of the daily cash positioning for UTSA. Blanca took the initiative for learning this process and came up with an efficient way of bringing questions to the Director on items she didn't fully understand. This process was a more effective use of her time as well as Director's.

In addition, processing times for scanned checks changed during this period to allow UTSA partial credit on the same day of the scan. This changed the way Blanca estimated daily cash in accordance with bank balance availability at Chase. Blanca changed the process to accommodate changes at our Bank. Blanca analyzed daily activity to determine an appropriate percentage based on checks scanned at a certain time during the day. This allowed us to avoid negative end-of-day balances due to more accurate estimates.

Blanca is very responsive to the needs of her co-workers as well as the students. The Director has observed Blanca assisting her co-workers when difficult student situations arise with accounts that are in collection. Blanca advises delinquent students every day about UTSA policy, while keeping in mind each student's needs.

While we can't satisfy everyone who wants our services, Blanca is objective and fair to each student, making suggestions and providing coherent explanations. She does this by being aware of pertinent policies and procedures. Her goal is to provide the assistance requested, while not going beyond policy or ethical restraints. I received no negative complaints during this period on our customer comment cards. Blanca is living the guiding principle: WE PARTNER to deliver excellent service.

Ms. Garcia provided supervisory oversight of two Collection Specialists during this time of her supervisor's absence ensuring activities were completed and the customer service provided remained excellent. Blanca understands the difficulty of working with collections activities and the contributions of the Collections staff and does an excellent job supporting her team members.

Blanca's positive attitude, leadership ability and willingness to step in and do whatever needs to be done exemplify her character and commitment to UTSA. She is truly a team player who lives by the Business Affairs brand: Partnering for Successful Solutions.

Thanks for a job well done, Blanca!

Elizabeth Cuadros,

Disbursements and Travel Services (DTS)

Financial Affairs is proud to recommend Elisabeth Cuadros...
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2Q BRAVO AWARD FY 2013 - 2014

Financial Affairs is proud to recommend Elisabeth Cuadros, Disbursements and Travel Services (DTS) Supervisor, to the Celebrating Excellence Committee for consideration of the 2nd quarter FY 2014 recognition.

Time-and-time again, Elisabeth has been instrumental as a lead in the transition to PeopleSoft / UT Share project. While assisting with the transactional process in PeopleSoft, she has provided alternative solutions to better assist the decision making process. Nothing is impossible for Elisabeth. She is courageous in her approach and works to provide results for her team and department. Her commitment is a constant beacon to UTSA and DTS that show her fantastic ability to encompass the guiding principle, WE CREATE positive change in her everyday life.

Elisabeth has adapted exceptionally to the new PeopleSoft / UT Share project changes. She is flexible and maintains a professional attitude at all times. Her attitude is consistently positive and up-beat. Elisabeth is always willing to assist others with their daily work while insisting on learning new techniques that assist her and her staff as well. Elisabeth's ability to motivate and commend her team proves her fundamental foot-hold regarding the guideline principle: WE VALUE and empower people. Her determination and management skills enabled DTS to have a successful transition of PeopleSoft / UT Share. She is proving her determination through her support and dedication on all previous, current, and future projects while maintaining all departmental deadlines and goals set by herself and her immediate supervisors. Elisabeth's can-do attitude is a constant source of encouragement for her team and enables her team to be a success.

With ongoing contributions to the PeopleSoft project, Elisabeth has proven to be beneficial to the entire DTS team. Being dedicated to her duties, Elisabeth has always been willing to work hard and help others during the transition. Elisabeth Cuadros has actively trained DTS staff and has also facilitated training within the UTSA community. Sufficed to say - her actions endorse another guiding principle through their sheer determination and capabilities, WE DO the right thing. Elisabeth volunteers of her expertise and works tirelessly to get things done.

Considering Elisabeth's management skills, her willingness to take smart risks, and her departmental knowledge/expertise, she has shown her ability to shine through in her daily work while simultaneously encouraging others around her to grow professionally. She actualizes her team everyday through her continued success and ability to meet deadlines. Please consider Elisabeth Cuadros as strong candidates for the 2nd quarter BRAVO award.



Thanks for a job well done, Elisabeth!

Irene Valdez, Lily Wang, and Anne Jackson,

Procard and Disbursements and Travel Services (DTS)

Financial Affairs is pleased to recommend the team ...
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3Q BRAVO AWARD FY 2013 - 2014

Financial Affairs is pleased to recommend the team: Irene Valdez, Accountant II, Disbursements and Travel Services, Lily Wang, Accountant II, Disbursements and Travel Services, and Anne Jackson, Procard Specialist, Controller's Office, as the winners of the BRAVO award in the 3nd quarter FY 2014 recognition.

Collaboration- that is what Irene, Lily, and Anne exhibited as backups for the Procard Travel Card Administration Department while the Credit Card Manager was out of the office assisting with configuration, training and implementation of PeopleSoft. Irene ran the Procard process (VP7) with short notice. Anne provided default account numbers that enabled Irene to correct errors before the final download. This corroboration resulted in all vouchers routing to the correct cardholders in a timely manner. This process has short deadlines and is critical. Their ability to work with each other seamlessly has contributed to a much needed service that shows their dedication, not just to their own team, but to the university.

Anne communicated time sensitive notices to cardholders reminding them of all upcoming due-dates. Lily began reconciling the CLIBA and Travel Advance Card (TAC) statements that included more than 1300 cards and Irene ensured that all TAC charges were paid on time. Lily made it her responsibility to ensure that all CLIBA charges were paid promptly.

It is great to have such wonderful and dedicated individuals who work well together and understand the importance of the Prompt Payment Law. Their collaboration is critical to both the Procard and Travel card payment processes. These achievements resulted in the compliance with all Prompt Payment Laws. Their actions showcase the guiding principle, WE PARTNER to deliver excellent service.

Irene Valdez, Lily Wang, and Anne Jackson are to be commended for their dedication that has been shown throughout the transition from DEFINE to UT Share/PeopleSoft. They are committed to the successful transition to UT Share/PeopleSoft and are proving it through their support and dedication on all previous and current projects while meeting all departmental deadlines set by their supervisors. It is because of their tireless work that the university is paying their bill timely and no incurring interest.

They have fundamentally supported another guiding principle through their sheer determination and capabilities, WE CREATE positive change! Their support and assistance is infectious to their co-workers which has had a positive influence on the department.

Irene, Lily, and Anne's positive attitude, leadership, knowledge, and willingness to step in and do whatever needs to be done exemplify their character and commitment to UTSA. They are truly a beacon example of a person who lives by the Business Affairs brand: WE PARTNER to deliver excellent service.

Thanks for a job well done, Irene Valdez, Lily Wang, and Anne Jackson !

Cassandra Porter,

Inventory

Financial Affairs is pleased to recommend Cassandra Porter...
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4Q BRAVO AWARD FY 2013 - 2014

Financial Affairs is pleased to recommend Cassandra Porter, Inventory Manager, Capital Asset Management, for consideration of the 4th quarter FY 2014 BRAVO recognition.

Creatively promoting change, communicating, and collaborating to provide excellent customer service- these are just a few of the characteristics Cassandra exhibits as the Surplus and Inventory Departments transitions from DEFINE to UT Share/PeopleSoft. Cassandra has been successful while working numerous extra hours to ensure a smooth transition to PeopleSoft.

Cassandra used an innovative approach in converting and re-writing business guidelines to ensure her department was ready to review their business processes and begin database testing. She collaborated with the Senior Inventory Specialist to ensure files were properly backed up while creating new databases and reports. Cassandra works diligently to ensure everyone knows what they need to know in order to be successful, and minimize service interruptions. She has taken the lead role in communicating changes and the effects of those changes with her staff and others. These are some of the ways she models the guiding principle WE PARTNER to deliver excellent customer service.

WE RESPECT and care for each other- is not just a phrase to Casandra. She respects and cares for her staff and has been very instrumental in helping them adapt to the changing world that is PeopleSoft. She has ensured that her staff is properly trained. She is fair and objective while working diligently to ensure the workload is shared. She is always willing to lend a hand and assist when needed. Finally, she continually strives to support her team by being a true role model while embracing change herself. Change can be difficult; however, Cassandra's ability to anticipate and prepare for change well in advance allows her to lead her staff to fulfill the guiding principle, WE CREATE positive change.

WE VALUE and empower people is another guiding principle Cassandra demonstrates. She serves as a volunteer and advises UTSA student groups. She does her best to guide and mentor students for success and encourages her staff to stay involved with the UTSA community.

Cassandra's positive attitude, leadership, determination, knowledge, skills and willingness to step in and do whatever needs to be done exemplifies her character and her commitment to UTSA. She truly is an example of an employee who represents the Business Affairs Guiding Principles and one who demonstrates excellence.



Thanks for a job well done, Cassandra!

In All We Do, We Do With Excellence - Every Person - Every Day - Every Job