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Contact Student Financial Aid and Enrollment Services

Locations

Please note, regardless of which campus you attend, our Federal School Code is 010115.

Main Campus

Lower level of the John Peace Library Building in room JPL 1.01.04.

Downtown Campus

Frio Street Building 1.500.

Office Hours

Our office is available to answer Financial Aid, Scholarships, Admissions, Registrar, and Fiscal Services questions during the following office hours.

  • Monday - Thursday: 8am to 6pm (when classes are in session)
  • Friday : 8am to 5pm
  • Saturday and Holiday Hours
    • We are typically open the first Saturday of the month unless it falls on a holiday. Please note only Main Campus is open on Saturdays and during the holidays. Saturday hours as well as any holiday hours are listed on the calendar on our homepage.

2014 Winter Break & Holiday Hours

Financial Aid and Enrollment Services will be open Monday through Friday from 8am-5pm beginning Thursday, December 11 through Friday, January 9.

The University is on holiday December 22, 2014 through January 2, 2015. The entire campus will be closed December 24-26. December 22-23 and 29-31, Financial Aid and Enrollment Services will operate with limited staff and services available due to the holidays. During this time, the Main Campus location and Call Center will be available from 10am until 2pm. The Main and Downtown Campus locations will be open on January 2, 2015 from 8am - 5pm.

Any documents submitted after December 17, 2014 will be processed after the University returns from holiday on January 5, 2015.

By Mail

UTSA Office of Student Financial Aid and Enrollment Services
One UTSA Circle
San Antonio, Texas 78249

By Phone and Fax

(Toll Free) 1.800.669.0919
(210) 458-8000 (local)
(210) 458-4638 (fax)

By Email

financialaid@utsa.edu

Please note that all official correspondence from our office is sent to your preferred email account as selected on ASAP. If you wish to contact our office via email, please email us from this account.

Extenuating Circumstances

The Office of Student Financial Aid and Enrollment Services works to provide quality financial aid services to current and prospective students at UTSA. All members of the financial aid team are trained and ready to answer questions about the process and to help you with extenuating circumstances. However, if a student and/or parent has an issue that they are unable to resolve with a Financial Aid Officer or an Enrollment Services Office, additional resources are available. To resolve any issues or problems, you may contact the Financial Aid Ombudsman listed below:

  • To contact the UTSA Financial Aid Ombudsman please send an email to Kim Canady, Associate Director at kim.canady@utsa.edu.