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About Financial Aid & Enrollment Services

Introduction

UTSA is committed to research and discovery, teaching and learning, community engagement and public service, and access and excellence.  The combined resources of the Office of Financial Aid and Enrollment Services at UTSA achieves this with a customer service-oriented team of knowledgeable professionals who reach out to students, their families, and the UTSA community to provide the financial and enrollment resources that help students attend college — including many students who would otherwise be unable to afford a post-secondary education.

Financial Aid Office

The Financial Aid Office meets the direct costs or financial need of all eligible students until a variety of funds have been exhausted.

Enrollment Services Center

The Enrollment Services Center is a one-stop solution for resolving many tasks related to enrolling and paying for your UTSA education, including questions related to Admissions, Financial Aid, Fiscal Services, and Registrar.

Enrollment Services Counter - Located in the first floor of the John Peace Library

  • Walk-in counseling for Financial Aid
  • Answers questions regarding Admissions, Registrar, and Fiscal Services
  • Submit paperwork for Financial Aid, Registrar, and Admissions
  • Get a transcript and/or verification of enrollment
  • Processing of Add Forms
  • Counseling appointments regarding Financial Aid
  • Processes withdrawals from University for Fall
  • Notary services
  • Informs students of outstanding requirements and holds for registration and financial aid

Enrollment Services Call Center (210-458-8000 or 1.800.669.0919)

  • Call-in counseling for Financial Aid
  • Answers questions regarding Admissions, Registrar, and Fiscal Services
  • Answers questions regarding billing information and refunds
  • Adding graduate students in undergraduate courses
  • Inform student of outstanding requirements and holds for registration and financial aid
  • Processes credit card payments for tuition and fees
  • Troubleshoots registration issues
  • Account passphrase resets

Mission

The Office of Student Financial Aid and Enrollment Services works to serve students by providing excellent customer service, accurate information, and a wide range of funding opportunities.

Vision

The Office of Student Financial Aid and Enrollment Services strives to be the leader in quality customer service by helping students overcome financial and enrollment barriers in the pursuit of higher education.

Core Values

Honesty/Respect

We value an environment that encourages open communication, honesty, and respect among ourselves and others.

Teamwork

We create a positive atmosphere that fosters teamwork, patience, communication, and understanding.  We believe in utilizing our individual work ethic to enhance the efforts of the team as a whole.

Continuous Improvement

We are adaptable, flexible, and efficient toward continuous improvement seeking to get the work done effectively and efficiently.

Accuracy

We care about providing accurate and knowledgeable information.

Service

We are committed to supporting the needs of our customers and peers through fairness, cooperation, and respect.

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