Contact Us
On Campus
We are located in the lower level of the John Peace Library Building in room JPL 1.01.04 at the 1604 campus. At the downtown campus The Office of Student Financial Aid and Enrollment Services Center is located in the Frio Building 1.500.
Our office is available to answer Financial Aid, Registrar, and Admissions questions during the following office hours.
Mondays - Thursday: 8am to 6pm (when classes are in session)
Fridays : 8am to 5pm
*Saturday (1604 campus only): 9am to 1pm
*Open only on the following Saturdays: June6, July 11, Aug 1, and Aug 15.
By Mail
UTSA Office of Student Financial Aid and Enrollment Services
One UTSA Circle
San Antonio, Texas 78249
By Phone
(Toll Free) 1.800.669.0919
(210) 458-8000 (local)
(210) 458-4638 (fax)
***For security purposes, only emails sent from a myUTSA email account will be responded to.***
Extenuating Circumstances
The Office of Student Financial Aid and Enrollment Services works to provide quality financial aid services to current and prospective students at UTSA. All members of the financial aid team are trained and ready to answer questions about the process and to help you with extenuating circumstances. However, if a student and/or parent has an issue that they are unable to resolve with a Financial Aid Officer, additional resources are available. To resolve any issues or problems, you may contact the Financial Aid Ombudsman listed below:
- To contact the UTSA Financial Aid Ombudsman please send an email to Assistant Director Kim Canady at kim.canady@utsa.edu.
Satisfactory Academic Progress
- To contact the UTSA Financial Aid Supervisor handling Satisfactory Academic Progress Appeals please send an email to financialaid@utsa.edu .
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