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Frequently Asked Questions

"My child has diabetes. Can he go to Student Health Services for diabetes care?"
Medical conditions that require specialized care must be addressed with a medical specialist outside of UTSA. Speak to our medical team to assist you with local specialists.

"Where can I go for medical care when the clinic is closed?"
There are clinics within close proximity to UTSA for urgent care on the weekends and nights (when the clinic is closed). The SHS website has a list of urgent care, medical care, and hospitals, their phone numbers and website.

"Is there a cost for a clinic visit?"
All current-registered students are eligible to have access to Student Health Services programs and services at no cost. This includes medical visits and access to programs and presentations on substance abuse, nutrition, smoking cessation, alcohol risk reduction, reproductive/sexual health in Health Education. However, there are charges for immunizations, laboratory work, and prescriptions.

"Do you take insurance?"
We accept student health insurance. If you are covered by a parent/guardian’s private medical insurance, this insurance plan may cover the medications prescribed by our medical providers at local off campus pharmacies. Speak to a member of our medical team for details. Students without health insurance coverage can still see a medical professional just as long as he or she is currently registered at UTSA.

"What if I have a medical emergency on campus? Who do I contact?"
Call (210) 458-4911 (or 4911 if using the UTSA phone system) wherever you are on campus. The police are first responders to a medical emergency.

"Can I get an excuse for missed classes or work?"
Student Health Services does not provide written or oral explanation for missed classes or work. Class attendance is an administrative matter between the student and instructor. A signed and dated copy of the UTSA excuse policy can be provided upon request.