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Rights & Responsibilities

As a patient you have the right to:

  1. Receive quality health care by properly trained and licensed health professionals.

  2. Be treated with respect and dignity.

  3. Expect that all communications and records pertaining to your health care are treated as confidential.

  4. Receive a copy of and ask questions concerning our Patient Privacy Notice.

  5. Receive information concerning your diagnosis, treatment, prognosis, and significant risks in terms you can understand prior to consenting to a procedure.

  6. Refuse treatment after adequate explanations by your medical provider. However, you must be informed of the medical consequences of this action.

  7. Change your provider, if desired.

  8. Inquire about fees for treatment prior to delivery of services.

  9. Address concerns and complaints through patient comment cards, by contacting the Director of Student Health Services at (210) 458-4142 or the UTSA ombudsperson at (210) 458-4136.

As a patient you have the responsibility to:

  1. Give at least a two hour notice to cancel any appointment.

  2. Arrive 15 minutes prior to your appointment time.

  3. Provide accurate information concerning your past health history, any medications, including over-the-counter products and dietary supplements; any allergies (including latex) or sensitivities, current address, phone number and emergency contacts.

  4. Respect the rights of other patients and staff. Follow all UTSA rules and regulations pertaining to safety, smoking, and general conduct.

  5. Ask questions regarding your diagnosis or treatment.

  6. Follow the treatment plan or medical advice. Call Student Health Services if your symptoms are not improving or if your symptoms worsen. Keep follow-up appointments to ensure good health care.

  7. Plan ahead and be aware of the Student Health Services' operating schedule because the clinic closes during certain holidays or times of the year.

  8. Pay for services when rendered.

  9. Inform Student Health Services of any concerns or complaints.

  10. Refrain from using your cell phone while in the clinic.