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Transcripts - Frequently Asked Questions

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Requesting Transcripts

How long should it take for my transcript request to be processed?

Transcript requests submitted via the online transcript request system are sent approximately 1-2 business days from the date of the online request. If the electronic eSCRIP-SAFE secure network option is chosen, transcripts are sent same day. Transcripts will be mailed or emailed (depending on option chosen) directly and may not be picked up at the Enrollment Services Center or the Registrar’s Office.

What should I do if I want to request a transcript to be sent after graduation when my degree is posted?

Enter your request approximately 30 days after the end of the semester of graduation. If you submit your request earlier than this, your degree will not be displayed on your transcript. To verify whether your degree has been posted, click on "View Unofficial Transcript" while in the Student Records area of ASAP. If you require degree information before this time, please complete the Release of Degree Information Request.

Can I obtain a transcript if I have a hold?

No. Transcripts are not generated for students whose holds involve a financial obligation or some judicial issues. To expedite the process, clear holds prior to submitting a request.

Is a fee charged at the time of requesting transcripts?

No additional fee is required. The Records Processing Charge assessed to enrolled students each semester covers the cost of processing transcripts for current and former students.

Can I request transcripts through the online system and then pick them up later in person?

No, you cannot submit a request to pick up transcripts via the online system.

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What are the procedures for picking up a transcript on campus?

Transcripts can be picked up by students at the Enrollment Services Centers in the John Peace Library Building at the Main Campus or in the Frio Street Building at the Downtown Campus during normal business hours. Photo identification is required for transcripts picked up in person. Please be aware that transcripts can be printed "on the spot" however, during heavy traffic periods which include the week before classes start and the first week of classes, wait times may be longer.

Can my transcript be sent by fax?

No. Transcripts are mailed, sent electronically to other universities that are electronic transcript trading partners with UTSA, or emailed using the electronic eSCRIP-SAFE secure network.

Who should I contact if I have additional questions?

Either call (210) 458-8000 or toll free 1-800-669-0919 during normal business hours or email Registrar@utsa.edu.

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Transcript Account and Ordering Procedures

Why do I need a transcript account?

By setting up a transcript account, your orders can be tracked and saved for future reference. Also, through this account, you can be authenticated and your request processed anywhere at any time day or night.

What if I don’t know (remember) myUTSAID or Passphrase?

If you do not know or remember your ID information, simply fill out some basic information about yourself and continue with the account set up process.

If I know myUTSA ID and passphrase do I need an account?

Yes, all students, current and former wishing to order a transcript must have a transcript account.

What if the system can’t find me as a current or former student?

Please call Enrollment Services to speak with a representative: (210) 458-8000 or toll free 1-800-669-0919.

The university or college I want to send my transcript to is not listed on the menu under option 1. What do I do?

If you cannot find your institution from neither the menu guide nor the manual entry under Option 1, enter the address manually under Option 2 (send paper).

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