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FAQs Menu
- Accessing ASAP
- Financial Aid
- Fiscal Services Help
- General Help
- Graduation
- Personal Information
- Registration
- Surveys/Student Government Elections
Accessing ASAP
I can't log into ASAP! What is my USER ID?
To log into ASAP, your User ID is your nine character student ID starting
with the '@' character and then eight numbers (for example: @12345678).
What is my PIN? How can I change it?
PINS are 6 digits. If this is your first time to access ASAP, your default
PIN is your birthdate in the format 'MMDDYY'. You must change this PIN
upon sign in because it will automatically expire. If your birthdate is
December 6, 1973 your PIN is 120673.
I forgot my PIN, what should I do?
If you do not remember your PIN and you created a question and answer,
enter your UTSA ID in the User ID field and click the button "Forgot
PIN?". Do this before the third attempt to login or you will be locked
out.
I am locked out of my ASAP account, and I am a student. What
should I do?
If you are on campus, please go to the Enrollment Services Center located
on the first floor of JPL; if you are off-campus, please contact the Registrar's
Office at 458-8000.
I am locked out of my ASAP account, and I am faculty. What should
I do?
Contact your College’s Banner Coordinator or your academic department’s
Administrative Assistant.
I am locked out of my ASAP account and I am a staff member. Who should I contact?
Go to the Enrollment Services Center in person with a picture ID and they will reset your PIN. You may also visit one of the three OIT Student Computing Labs (MS 1.03.06, BB 2.01.20 and FS2.400)
Financial Aid
How can I accept/decline my Financial Aid Award on ASAP?
Follow these steps:
- Login to ASAP.
- Click on the "Student Services and Financial Aid" link.
- In the "Student Services and Financial Aid" page, click on the "Financial Aid" page.
- In the "Financial Aid" page, click on the "My Award Information" link.
- In the "Award Information" page, click on the "Accept Award offer by Aid Year" link.
- Read the instructions in the "Accept Award offer by Aid Year" page on how to accept or decline your Financial Aid Award.
Fiscal Services Help
In account summary page it says that I owe $26,000. Why is my
tuition bill so high?
The account summary page lists the total credits and debits for your account
since you have been enroll at UTSA. This summary also includes charges
for your current term as well as charges you have already paid from previous
semesters. You can check the "Account Summary by Term" page to see you
account balance for the current semester.
General Help
Does ASAP have a search capability or a site for help information?
At this time, ASAP does not have a search capability. You may click on
the "HELP" link at the top right corner of an ASAP Web page. Read through
this FAQ page for specific questions that pertain to you. Also, if you
have an issue that is not addressed in this FAQ page, call 458-8000 to
speak to a Student Affairs representative or go to the Enrollment Services
Center and ask for assistance.
Where can I find the important dates and deadlines for the term?
Important dates and deadlines can be found on the following pages:
- Main Menu - look for general information and notices regarding ASAP availability.
- Registration - look for registration deadlines and other important registration.
- Fiscal Services - look for payment deadlines and fiscal services information.
How do I know if ASAP is down?
Notices about when ASAP will not be available are posted at the top of
the ASAP Home page.
Graduation
Can I apply for graduation on ASAP?
Yes. Students can now apply for graduation online using ASAP.
- Login to ASAP. At the "Main Menu", click on the "Student Services & Financial Aid" link.
- On the "Student Services & Financial Aid" page, click on the "Student Records" link.
- On the "Student Records" page, click on the "Graduation" link.
- On the "Graduation" page, click on the "Graduation Application" link.
Complete the application in its entirety. Your application will not be officially submitted until you receive a confirmation number at the end of the application process. An email will be sent to your Lonestar account approximately two weeks after the application deadline in the semester for which you applied. There is no fee to apply for graduation.
Personal Information
ASAP won't let me change/update my permanent address!
When I submit my address changes I receive a "Valid From This Date
/ Until This Date combination overlaps existing address..." error.
When you insert a new Permanent Address be sure to:
- Read the dates in the "Valid From This Date: MM/DD/YYYY" and "Until This Date: MM/DD/YYYY" fields in the current permanent address, first.
- When you fill out the new Permanent Address form, choose dates in the "Valid From This Date: MM/DD/YYYY" and "Until This Date: MM/DD/YYYY" fields that do not overlap with the current permanent address. You can leave the "Until This Date: MM/DD/YYYY" blank.
When you update your address, make sure you enter a start date in the "Valid From This Date: MM/DD/YYYY" field and end date in the "Until this date: MM/DD/YYYY" field that does not overlap with the current permanent address you are trying to update. If you are unable to update your address, stop by Enrollment Services on the first floor of the JPL building (Library) or email the Registrar@utsa.edu with the correct information.
How do I change my address and phone information in ASAP? Follow these steps:
- Login to ASAP.
- In the "Main Menu" page, click on the "Personal Information" link.
- In the "Personal Information" page, click on the "Update addresses and phones" link.
- In the "Update addresses and phones" page, click on the "Current:" link in the "Addresses and Phones" section.
- In the "Update Address(es) and Phone(s) -Update/Insert" page, read the information paragraph above the update form before updating your address.
- Update your address and phone information by filling in the required fields in the update address form.
- You may also add/update phone numbers by filling in fields in the Phone section of the update form.
- Click on the "Submit" button to commit your changes.
- You may now log off ASAP.
Registration
Can I enroll in an undergraduate course as a graduate student
on ASAP?
No, you cannot register for an undergraduate course on ASAP. However,
you can call 458-8000 and ask a Student Affairs representative to register
you for the course, or you can go to the Enrollment Services Center and
fill out an "add" form to add an undergraduate course for undergraduate
credit. If you are requesting graduate credit for an undergraduate course,
you have to fill out a form in the department of the course you are requesting, obtain proper approvals,
and return to Enrollment Services Center for registration.
Can I request my transcript using ASAP?
Yes. Follow these steps below:
- Login to ASAP
- Click on the "Student Services & Financial Aid" tab
- In the "Student Services & Financial Aid" page, click on the "Student Records" link
- In the "Student Records" page, click on the "Request Official Transcript " link
- Read the instructions on the "Mailing Address for Requested Transcript" page, and proceed to complete your online transcript request
Transcripts can also be requested in person, on a first-come, first-served basis at the Enrollment Services Centers at the 1604 and Downtown campuses.
For additional information regarding online transcripts, visit the Registrar Office transcripts page, or call us at 1-210-458-8000. If you are calling from outside of San Antonio, our toll free number is 1-800-669-0919.
How can I withdraw from all my classes in ASAP?
A UTSA student cannot withdraw him or herself completely from UTSA using
ASAP. A complete withdrawal from UTSA may be requested by completing a
withdrawal form and submitting this form in person at the Enrollment Services
Center or the Registrar office front counter.
Where can I find the security authorization form?
Follow these instructional steps:
- Login to ASAP.
- At the "Main Menu", click on the "Student Services & Financial Aid" link.
- In the "Student Services & Financial Aid" page, click on the "Registration" link.
- In the "Registration" page, click on the "Security Authorization Form" link.
- In the "Select Term" page select your term by clicking the drop-down box button.
- Click the submit button.
- Authorization Form for Security Background Checks will be displayed with the the data needed for the process.
- Click the "submit" button. It will be recorded on your student record that your have approved and your account will be accessed the $1 transaction fee.
- The "Security Authorization Form" link is also available on the Add/Drop page, above the Current Schedule.
Surveys/Student Government Elections
What is the difference between a survey and an election in ASAP?
An election is a special survey that is tailored to function as an online
ballot box. Instead of answering questions given in a set of choices,
you are casting a vote based on a list of candidate choices.
How do I answer a survey or vote in the SGA elections in ASAP?
Follow these instructional steps:
- Login to ASAP.
- In the "Main Menu" page, click on the "Personal Information" link near the bottom of the page.
- In the "Personal Information" page, click on the first link called "Answer a Survey".
- In the "Current Surveys" page, click on the survey/election ballot link that you wish to answer/vote.
- In the "Survey Questions" page, read the instructions carefully.
- After responding to a question or voting in an election, click the "Next Question" button. If there are no more questions, you will see a "Return to Beginning of Survey" button. Click on this button to go back to the beginning of the survey/election or click on "Survey Complete" to submit your answer or cast your vote.
- Click the "Survey Complete" button to save your answers if you are answering a survey or casting your vote in an election.
- After completeing the survey/election ballot, you should be back at the "Personal Information" Web page.
- You may now log out of ASAP.