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To achieve excellence in service and programming, Student Affairs professionals must effectively communicate by: providing clear, concise, knowledgeable, accurate and timely information; using multiple means of communication; identifying and anticipating needs; serving as advocates; suspending assumptions; listening to understand; understanding and respecting diverse perspectives; interacting in a professional and courteous manner; being accountable for our own actions;
Outcomes of Excellent Communication for Service
Guidelines and priority dates are met
Peak seasons are successfully managed
Processes are easy to navigate
Information provided is consistent and trustworthy
Participants evaluate information and apply it to problem-solving research
Be the last to serve
Outcomes of Excellent Communication for Programming
Participant-focused
Broad-based appeal
Reflect the needs and interests of all users
Targeted to specific needs of diverse population
Intentional and purposeful
Inclusive
Participants can convey the impact programs have on their learning and development