Staff News

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<< Back to Message from the Vice President

COMMUNICATE

To achieve excellence in service and programming, Student Affairs professionals must effectively communicate by: providing clear, concise, knowledgeable, accurate and timely information; using multiple means of communication; identifying and anticipating needs; serving as advocates; suspending assumptions; listening to understand; understanding and respecting diverse perspectives; interacting in a professional and courteous manner; being accountable for our own actions;

Outcomes of Excellent Communication for Service

• Guidelines and priority dates are met

• Peak seasons are successfully managed

• Processes are easy to navigate

• Information provided is consistent and trustworthy

• Participants evaluate information and apply it to problem-solving research

• Be the last to serve

Outcomes of Excellent Communication for Programming

• Participant-focused

• Broad-based appeal

• Reflect the needs and interests of all users

• Targeted to specific needs of diverse population

• Intentional and purposeful

• Inclusive

• Participants can convey the impact programs have on their learning and development

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