Snapshots Announcements Spotlight UTSA Athletics

February 2011, Issue 3



Rave Reviews

To: David Spangler- Information Technology Associate II, Office of the Registrar
From: George E. Norton - Assistant Vice President for Admissions, Orientation and Family Programs


A big thank you for all your help with space reservations for Admissions’ upcoming Roadrunner For A Day program. Evelyn tells me she was facing serious challenges about how we would pull off this program that is a crucial piece in our plan to close the deal with some of our prospective students. She tells me you were tremendously helpful and that now we expect to put on a very good program.

Thank you,
George E. Norton


To: Enrollment Services Call Center


The UTSA Staff Council is pleased to announce that on January 28th we surprised the staff members of the ESC Call Center with the UTSA Staff Council certificate of Appreciation. The Staff Council Staff Appreciation Award is an award given to staff on our campuses that epitomize UTSA’s commitment to student success.


From: Christopher Goldsberry - Financial Aid Outreach Specialist, Enrollment Services Center


I just want to thank everyone who was involved in or advertised the FAFSA Fest 2011 Event which took place this last Saturday, January 29th, from 2:00 PM – 4:00 PM at the UTSA Main Campus, Multidisciplinary Studies Building Computer Lab. The event was EXTREMELY successful; we had 152 students and family members in attendance, and we submitted 79 FAFSAs! We took in evaluations from the attendees, and Eva Montecinos was kind enough to break them down into data format, which is attached. Such a successful turnout would not have been possible without the help and support of each of you. Thank you again so much; it’s wonderful to be able to work side-by-side with such fine colleagues who genuinely care about the academic success of current and potential college students! Stay awesome!



Thank You Rowdy

...is presently visiting with Lisa Blazer

To:   Lisa Blazer- Assistant Vice President for Student Financial Aid and Enrollment Services
From:  Janet Daniels- Enrollment Services Officer II, Student Financial Aid

Lisa,

We’ve been together for nine years exactly this month of February. When I started work for UTSA, the Enrollment Services Center had newly merged from an independent entity to a distant arm under the umbrella of the Financial Aid Office. Located in the open space of the JPL lobby, there were five of us, then known as Student Development Specialists, crammed together within five feet of counter length. Peak student traffic bought long lines down the hall of the building with no office door to open or close to start and end the business days. In those infant days of Enrollment Services, our small team worked to deliver customer service while Financial Aid worked to perform processes, both providing little in the way of assistance for one other.

Under your leadership and guidance, separate teams working alongside of each other, each with its own set of objectives, were built into an interactive and supportive office staff of 70 (now housed collectively in an enclosed area with a door to open and close for business hours), together working to meet clearly defined departmental goals to efficiently service our students.

You and your administrative team constantly strive for “what works, what doesn’t, and how can it work better”. All voices are heard - no one too small or too ridiculous. You recognized and practiced the value of the 4 C-s – connect, communicate, collaborate and create – long before it became an acronym and university watchword.

I thank you as part of your staff and I thank you on behalf of our student body for ongoing efficiencies in evolving the Office of Student Financial Aid and Enrollment Services into one of pride and excellence. Dr. Blazer, I proudly present to you the Student Affairs Thank You Rowdy.
 

Sincerely,
Jan Daniels

See past Thank You Rowdy Recipients