This semester, the UTSA Listens team set a goal of “closing the loop” and determining how to best use the data that was collected at the UTSA Listens booth from two large events in spring 2013. The team set out to identify clear themes from the data and let students know that their voices are being heard. Another goal was to ensure that the program has actually been accomplishing what it originally set out to, which was to give students an effective outlet to voice their concerns, compliments, challenges, and suggestions regarding anything related to UTSA and their college experience.
Nearly 450 surveys from the two events were entered into a spreadsheet and coded so that common themes could be identified. During this project, the team found that a number of issues students voiced concern about had already been addressed. For example, the tobacco ban has addressed the problem of second hand smoke in common areas on campus. Also, Blackboard has been replaced with a new system, LEARN, so students hopefully no longer have to deal with the technical difficulties they encountered in the past.
Some UTSA Listens highlighted quotes include:
Most common compliments cited:
Most common complaints cited:
Through a number of meetings, it was determined that there needs to be a streamlined process moving forward in order to effectively collect and use the data. The UTSA Listens project is meant to build a culture of engagement and provide data that can be assessed. It was determined that it would be beneficial to display some of the student comments and how they have been addressed on the digital signage around campus.
We hope to continue this important effort, but we need your help! The UTSA Listens booth will be available at events this year so that students continue to know they have a voice and it is being heard. Please contact Nikki Lee to see how your department can be involved.
Thank you to Laura Gilliland, graduate intern for planning and assessment, for compiling this feature this month!
See you next month!