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Tech Info: Dell, Apple laptop battery recalls may affect UTSA community

By Alex Morones
Technical Writer and Editor, Office of Information Technology

(Aug. 22, 2006)--Dell Computers has issued laptop battery recall for some batteries manufactured by Sony.

In a second major PC battery recall, Apple Computer is telling consumers to return 1.8 million Mac G4 laptop batteries with both product recalls traced to the same manufacturing plight. (Read a story on the Apple battery recall at Yahoo! News.)

The batteries, which were installed in Dell laptop computers shipped from April 1, 2004, through July 18, 2006, pose a fire hazard.

According to Glenda Norton, director of customer services and help desk in the UTSA Office of Information Technology, Dell has identified at least 38 laptops sold to UTSA that may contain the affected batteries. UTSA departments that purchased these laptops will be contacted by Norton.

In addition to those 38 laptops, anyone who has had a Dell laptop serviced and has received a replacement battery will need to check the Dell Web site," said Norton.

If you have a UTSA-owned Dell laptop, or if you have purchased a Dell laptop for personal use, check to see if your battery is on the recall list. Dell will replace the batteries.

According to Dell, if your battery is subject to recall, you should use the laptop only with the AC adapter power cord while you are waiting for a battery replacement.

For more information, contact Glenda Norton at (210) 458-4200, or visit the Dell Web site.

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