Improved technical support: Services consolidated in new OITConnect

>> At the link above, watch a video about OIT Connect

By Alex Morones
Technical Writer and Editor, Office of Information Technology

(Jan. 30, 2012) -- The UTSA Office of Information Technology is improving the way technical support is requested.

In the past, you could receive support in a variety of ways including via phone, by filling out one of several specialized online forms, by contacting a staff member directly or by visiting OIT Support Services in person.

Now, all technical support requests -- including requests for telephones, computer hardware, software installation and assistance with computer applications -- will be handled through the OITConnect website.

If you need technical support, your first stop should be OITConnect. The site has information on the ways to request help:

• Fill out the online support form at OITConnect.
• Email the details of your request: oitconnect@utsa.edu.
• Visit OIT Support Services in person at the Physical Plant Building second floor on the Main Campus.
• Call the new technical support phone number: 210-458-5555.

By consolidating all technical support requests into OITConnect, OIT can track the service calls through to resolution.

For more information, visit the OITConnect site.