TELEPHONE SERVICES
The University of Texas at San Antonio (UTSA) telephone system is managed by Tech Solutions’ Communications Networking Collaboration Technologies (CNCT) team. Our mission is to provide high-quality, reliable telecommunication and collaboration services to support the university’s academic, research, and administrative operations. Our telephone system is a Voice Over Internet Protocol (VOIP) solution built around Cisco Unified Communications, a robust and scalable platform that offers an array of advanced features to enhance communication and collaboration across the UTSA campus.
TELEPHONE SYSTEM OVERVIEW & FEATURES
UTSA Tech Solutions provides telecommunication services to students, faculty, and staff across the university. Our goal is to ensure seamless communication for all university operations by offering a diverse range of features, systems, and services. We utilize the industry-leading Cisco Unified Communications platform, which includes Cisco Unity Connection, Cisco Contact Center Express, and Webex to meet the diverse needs of our community.
Learn More About Telephone System Overview & Features
CISCO TELEPHONE MODELS & OPTIONS
Tech Solutions offers several different telephone models, providing a variety of options to meet your communication needs. Whether you need a basic desk phone or a sophisticated video-enabled device, we have the right model for you.
Learn More About Cisco Telephone Models & Options
HEARING IMPAIRED OPTIONS
There are two options available that are offered by third-party companies to assist UTSA Faculty and Staff who are hearing or speech impaired: Captioned Telephone Service and Video Relay Services.
Learn More About Hearing Impaired Options
CONTACT CENTER SOLUTIONS
UTSA Tech Solutions offers advanced contact center solutions to manage high volumes of calls, whether for departmental use or university-wide support. Contact Center Express (CCX) integrates seamlessly with the university’s communication systems.
Learn More About Contact Center Solutions
AT&T SERVICES
In addition to our Cisco-based telephony services, UTSA offers a range of supplementary communication services provided by AT&T, designed to enhance the university’s overall communication infrastructure.
Learn More About AT&T Services
TELEPHONE BILLING RATES
Here, you will find information about the costs associated with various telephone and communication services provided by UTSA Tech Solutions. We aim to provide transparency and clarity regarding the services you use and their corresponding fees.
Learn More About Telephone Billing
SUBMIT A REQUEST OR REPORT AN ISSUE
For assistance with any Telephone Services features or services, or if you need to report a Telephone Services issue, please submit your request or issue via the UTS Self Service Portal. All service requests must be submitted by the authorized department/unit head or their administrative designees. Requests submitted by end users are considered unauthorized and will be closed out without notification.
FREQUENTLY ASKED QUESTIONS
Our frequently asked questions are designed to empower you to resolve common issues independently. These questions cover various topics, from reseting your voicemail to handling spam calls. For more complex issues, reach out to our Tech Café support team for any technology-related assistance!