ServiceNow Fundamentals

SERVICENOW FUNDAMENTALS

Build your ServiceNow skills and begin your admin journey by learning the fundamentals of the platform. These courses are designed to help you succeed in ServiceNow!

 

SERVICENOW FOUNDATION 

These ServiceNow Foundation Videos (generally 5-10 minutes each) will introduce you the platform.

The videos are divided into six categories:

  1. User Experience
  2. Getting Started
  3. User Interface
  4. Process User and Manager Capabilities
  5. System Configuration
  6. Service Catalog

While each of these elements are important, this video will help frame your role as an ITIL Fulfiller.

 

SERVICENOW ON-DEMAND COURSES

ServiceNow offers a huge number of on-demand courses (some brief, some long) taught by ServiceNow experts and sorted by level of expertise. To take courses, create a learning plan, or pursue certifications, select “Register” in the top right corner of the page and create an account.

 

SERVICENOW PRODUCT DOCUMENTATION

To access all relevant product documentation for the platform and its applications, visit this page and select Release Version “Orlando” from the dropdown menu.

 

SERVICENOW COMMUNITY FORUMS

ServiceNow offers community forums on a variety of topics concerning the use of the SNOW platform.