MAY 16, 2023 — The UTSA Libraries recently administered LibQUAL+, a user satisfaction survey from the Association of Research Libraries to solicit, track, understand and act upon users' opinions on library facilities, collections and services. Through a four-week period from mid-March to mid-April, UTSA Libraries received 2,435 survey responses from the UTSA community.
"This survey is instrumental in gathering the UTSA community's perspective on how we are doing," said Dean Hendrix, UTSA vice provost and university librarian. "The results are analyzed carefully to ensure that the library continues to grow and fulfill the needs of those we serve."
Using a nine-point scale, LibQUAL+ asks users about the minimum level of service they expect, their desired level of service, and their perception of the Libraries’ current level of service. From these data points, a gap analysis is performed to understand how the Libraries is meeting user expectations.
LibQUAL+ RESULTS:
Overall, user satisfaction with the Libraries increased from 7.68 in 2019 to 7.73 in 2023. Though traditionally administered biennially, the library skipped administering the survey in 2021 due to the COVID-19 pandemic.
The library will use the survey results and more than 200 comments to inform future projects and investments and benchmark its performance against other academic libraries. Data from past surveys has resulted in more quiet study space, improved Wi-Fi, and a reservation system for group study rooms. Additionally, the responses from the 2017 and 2019 surveys spurred the Libraries to add 80 new windows to the John Peace Library’s third floor.
While most comments laud the Libraries staff's great work, others provide thoughtful feedback for improving the library.
"We continually seek to improve library services," Hendrix said. "It's because of the feedback we've received over the years that we can continue to evolve and make the library a second home for our students."
To promote survey participation among students, the Libraries placed participating students' names in a random drawing to win Apple AirPods Max over-ear headphones or an iPad. The Libraries announced Anna Ng, a student in the College of Education and Human Development, won the AirPods Max, and Mickey Raley, a student in University College, won the iPad.
UTSA Today is produced by University Communications and Marketing, the official news source of The University of Texas at San Antonio. Send your feedback to news@utsa.edu. Keep up-to-date on UTSA news by visiting UTSA Today. Connect with UTSA online at Facebook, Twitter, Youtube and Instagram.
Pressbooks Basic workshop attendees will be able to: create a new book, clone an existing book, remix chapters from a variety of different Creative Commons licensed books, add media or other content to a book and export a book in a wide range of formats.
Virtual Event (Zoom)This workshop will guide you in how to leverage the Overleaf program to effectively manage citations in your research papers.
Virtual Event (Zoom)This event, hosted by Rackspace Government Solutions, promises to be an insightful and engaging opportunity to explore the ethical, practical and transformative applications of AI technology in educational and public institutions.
University Room (BB 2.06.06), Business Building, Main CampusThis workshop is a basic technical introduction to Python aimed at non-technical audiences with no prior knowledge of programming.
Group Spot B, John Peace LibraryLiterature reviews are a key element of evidence synthesis and scholarly inquiry. In this workshop, attendees will learn the differences between systematic, scoping, narrative and other literature review types. The session will also detail the guidelines and components of various lit reviews, as well as resources to best support each.
Virtual Event (Zoom)Citation managers such as Zotero® can help you store and organize the citations you find during your research. Zotero can also generate bibliographies in various styles, insert in-text citations and allow you to share sources with collaborators.
Virtual Event (Zoom)This workshop will guide you in how to leverage the Overleaf program to effectively manage citations in your research papers.
Virtual Event (Zoom)The University of Texas at San Antonio is dedicated to the advancement of knowledge through research and discovery, teaching and learning, community engagement and public service. As an institution of access and excellence, UTSA embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world.
To be a premier public research university, providing access to educational excellence and preparing citizen leaders for the global environment.
We encourage an environment of dialogue and discovery, where integrity, excellence, inclusiveness, respect, collaboration and innovation are fostered.
UTSA is a proud Hispanic Serving Institution (HSI) as designated by the U.S. Department of Education .
The University of Texas at San Antonio, a Hispanic Serving Institution situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life. As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to promoting access for all. UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.
