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Frequently Asked Questions

  1. When are payments due for Priority Registration?
  2. What if I can't pay in full by the deadline?
  3. What happens if I am late on my second or third installment payment?
  4. What happens if I am late on my Emergency (Tuition & Fee) Loan?
  5. Do I have to wait until the due date to pay my tuition loan?
  6. How much are tuition and fees for 12 hours, 15 hours, etc?
  7. Will my financial aid be automatically applied to my balance?
  8. What if I do not receive a billing statement?
  9. What if I miss priority ASAP registration?
  10. When are payments due if I register during late registration?
  11. How much is an add/drop fee?
  12. Is student health insurance mandatory?
  13. What is the difference between DROPPING a class and WITHDRAWING for the semester?
  14. When is the Census Date?
  15. How do I get a refund for fees paid with financial aid funds?
  16. Can I get a cash refund if I write a personal check for more than is owed on my account?
  17. What are the Fiscal Services hours of operation?
  18. How do I change my address?
  19. Can I pay any type of fee at the Fiscal Services Office?
  20. Can I cash a personal check at the Fiscal Services Office?
  21. How are financial aid checks disbursed?
  22. Will you cash my financial aid check?
  23. What if I want to add/delete a parking permit, installment plan, replacement ID fee, etc?

When are payments due for Priority Registration?

As listed each semester in the Schedule of Classes


What if I can't pay in full by the deadline?

Emergency Loans
Emergency Tuition & Fee loans are available through the Financial Aid Office or via the World Wide Web at the UTSA Banner ASAP web page.
Tuition & Fee loans are due 90 days from the date of application or on the last day of the semester, whichever comes first. The loans accrue interest at 5% annually.
Emergency Tuition & Fee loans are available through the Financial Aid Office or via the World Wide Web at the UTSA Banner ASAP web page.
Tuition & Fee loans are due 90 days from the date of application or on the last day of the semester, whichever comes first.  The loans accrue interest at 5% annually

Installment Payment Plan
During the Fall and Spring semesters ONLY a three-payment plan is available for a one-time fee of $16.00.  This enables students to pay one-half of their tuition and fees (excluding parking, installment fee, property deposit, orientation and add/drop fees which must be paid in full) in advance of the beginning of the semester,  one-quarter prior to the start of the sixth class week and the final one-quarter due before the beginning of the eleventh week.

**Please see each semester's Schedule of Classes  for exact dates**


What happens if I am late on my second or third installment payment?

You will be assessed a $10.00 late fee and a hold will be placed on your record.


What happens if I am late on my Emergency (Tuition & Fee) Loan?

You will be assessed a $10.00 late fee and a hold will be placed on your record.  Interest will continue to accrue until the loan is paid in full.  Collection activity may ensue if the loan remains unpaid for 90 days and arrangements are not made with the Fiscal Services Office.


Do I have to wait until the due date to pay my tuition loan?

No, you can make a series of payments within the 90 day loan period or pay in full when the loan comes due with no penalty.


How much are tuition and fees for 12 hours, 15 hours, etc...?

Please refer to the Tuition & Fees schedule on the Fiscal Services web page.


Will my financial aid be automatically applied to my balance?

Yes.  If there are no financial holds on your account, the balance will be direct deposited into your bank account or mailed via US Postal service to you at the last mailing address posted in your Banner ASAP personal information profile.  A financial hold on your account (i.e. library, police, etc...) will generate a refund in the form of a check that will be sent to the Fiscal Services Office in the Multidisciplinary Building Room 1.02.38 for pick up.  All holds must be paid before the check can be released. 


What if I do not receive a billing statement?

As of Spring 2004 billing statements will no longer be mailed.  You can access a copy of your bill online via ASAP

You will still be held ultimately responsible for remaining in compliance with the payment deadlines. Refer to payment deadlines at the Fiscal Services web site, or in each semester's Schedule of Classes.


What if I miss priority ASAP registration?

Every semester you will have another opportunity to register during the late registration period. Classes can be added up to the last day of the first week of classes. Individual classes can be dropped up until Census date for a full refund.


When are payments due if I register during late registration?

The later payment deadline includes anyone who registered during late registration.  You will need to see the Schedule of Classes Bulletin or the Fiscal Services web site every semester for the dates of these payment deadlines


How much is an add/drop fee?

The University no longer charges add/drop fees.


Is student health insurance mandatory?

Yes, for foreign students only!  Waivers for foreign students who already have approved insurance plans will be accepted through Census Date.  Waiver forms are available in the International Programs Office located in the Main Building 1.10.  Waivers must be requested every semester.


What is the difference between DROPPING a class and WITHDRAWING for the semester?

Dropping is defined as dropping an individual course while remaining enrolled in at least one other course during that term.  Withdrawing is defined as dropping all courses for which the student is enrolled during that term. In order to withdraw properly you must come in person to the Enrollment Services Center located on the first floor of the John Peace Library building.


When is the Census Date?

Fall & Spring: 12th day of class

Summer semester varies depending on length of term. Please refer to the Summer Registration Calendar.


How do I get a refund for fees paid with financial aid funds?

Refunds are mailed or direct deposited (if prior arrangements have been made) AFTER the Census date. 

If you have no University holds, refunds will be direct deposited into your bank account or mailed via US Postal service to you at the last mailing address posted in your Banner ASAP personal information profile.


Can I get a cash refund if I write a personal check for more than what is owed on my account?

No


What are Fiscal Services hours of operation?

See the Fiscal Services homepage for current hours of operation.

When classes are not in session:


How do I change my address?

Online via ASAP.

Once you have logged into ASAP look to the top right of the screen and select "Personal Information" and a link to update your address will be provided.


Can I pay any type of fee at the fiscal Services Office?

Yes.  There are very few exceptions.


Can I cash a personal check at the Fiscal Services Office?

No


How are financial aid checks disbursed?

The financial aid office will "release" these funds no earlier than 10 days prior to the first class day of each semester.  Once they have been released, the Fiscal Services office automatically applies the funds to the student account. 

If there are any remaining funds after all tuition and fees have been paid, a refund in the form of a check or direct deposit (if set up in advance) will be paid to the student.  Remember to bring a voided check when submitting your direct deposit form to any of the Fiscal Services offices.  


Will you cash my financial aid check?

No, the University does not cash checks.  If you have a balance due on your account and have no other means of payment, you may choose to apply your check to your account and have a new refund check issued for the difference.  The new refund check will be direct deposited   into your bank account or mailed via US Postal service to you at the last mailing address posted in your Banner ASAP personal information profile within a couple of days.  Remember all financial holds must be paid before any checks will be released.


What if I want to add/delete a parking permit, installment plan, replacement ID fee, etc..?

You can add or delete a parking permit, and choose the installment plan on ASAP, by calling, or coming by any Fiscal Services office.  The parking permits are usually mailed the week before school starts.  A replacement ID can be obtained by paying a $10 replacement fee.

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