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Compliments and Complaints

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The UTSA Police Department is committed to our guiding principles of honor, excellence, accountability, respect and teamwork.  Commendations are welcome verbally or in writing.  Information such as the date, time and locations will help identify the employee if you do not know his or her name.  If you choose not to write, you may ask to speak with the individual’s supervisor.  Commendations received by the Chief of Police are forwarded to the employee with a copy placed in his or her personnel file.  Although our employees do not expect to be thanked for everything they do, recognition of exceptional service is always appreciated.  This kind of feedback helps us to know if we are doing a good job. 

We are committed to investigating all legitimate complaints of employee misconduct.  Please contact the police dispatcher either in person or by calling (210) 458-4242 so that you may be routed to the employee’s supervisor if you would like to file a complaint.  Once your complaint is received, it will be thoroughly investigated by a person designated by the Chief of Police.  The investigation will usually include a review of all applicable reports, policies and procedures, examination of any evidence or medical records, and interviews with all parties and witnesses.  If the Investigator determines that an employee violated department policies or procedures, appropriate corrective action is taken.  The Chief of Police will review the complaint and findings. 

 

You may also fill out the form below to submit your compliment to UTSA Police Department.  A department representative will contact you to address your concerns.

Click here fill out the form and submit online---->UTSA PD Compliment and Complaint Form