The UTSA One Stop Enrollment Center is truly that — a one-stop solution for students resolving many tasks related to enrolling and paying for a UTSA education, including Undergraduate Admissions, Financial Aid, Records and Registration questions. Our One Stop counselors are available to help your student through a variety of ways.

In Person

Whether your student has a question or needs to submit paperwork, our office is there to help! Our location on the Main Campus is in the John Peach Library (JPL) 1.01.04. Counselors are there to help you with all of your questions. The One Stop at our Downtown Campus mainly serves as a place to drop off paperwork and get general questions answered. It is located at FS 1.500.

Over the Phone

Does your student have a question about financial aid or an issue with registration? Or need help with resetting their passphrase? Have your student call us. Our local phone number is 210-458-8000 and toll free number is 1-800-669-0919.

Email

If your student’s question doesn’t require an immediate response, they can can email us at onestop@utsa.edu. Typically they will receive a response within three business days. Emails need to be sent from the email account they have designated as preferred in ASAP in order to get an account-specific response.

Skype Appointment

If your student is home for a break or studying abroad and isn’t able to come in person to campus they can Skype us! We offer counseling appointments by Skype.

Ask Rowdy

Ask Rowdy is a comprehensive FAQ database that you or your student can access at anytime for answers to questions.

Social Media

Want to stay up-to-date on important enrollment information or have a quick or general question? Best way for you or your student to get that information is through our social media channels.

Submitted by —
Sarah Harless
Project Coordinator
Enrollment Services