Employee Assistance Program
On-Campus Counseling Services
Starting Feb. 19, on-campus counseling services for employees are available Wednesdays from 9 a.m.–1 p.m. and Thursdays from 1 p.m.–5 p.m. on the Main Campus. Sessions are confidential and private.
The AllOne Health Employee Assistance Program (EAP), formerly Deer Oaks, is a free service provided to UTSA benefits-eligible employees, their dependents, retirees and those who have recently separated from the university. The EAP offers a wide variety of counseling, referral and consultation services designed to assist in resolving work or life issues and support a more balanced life. All EAP benefits and services are completely confidential.
Services are completely confidential and can be easily accessed by calling the toll-free helpline. Services are available 24 hours a day, seven days per week.
Contact People Excellence to cooridnate department training opportunities, on-site counseling related to critical incidents, or general service inquires.
Free Professional Support
24-Hour Access
888-993-7650 (Select Option 1)
AllOne Health Online
- Visit AllOne Health and click “Sign Up”.
- Create your account using your UTSA email address and company code “utsa”.
- Once you enter your email and a password, your account is created. You may proceed with logging in.
AllOne Health Member Portal
- From your mobile phone, open Safari (iPhone) or Chrome (Android).
- Visit AllOneHealth.com/DeerOaks
- Tap the share icon (iPhone: square with an arrow; Android: three dots).
- Select "Add to Home Screen" and tap "Add".
This will place the updated Member Portal icon on your home screen, giving you quick access to all the latest resources and features.
Counseling Opportunities
In-person and virtual counselors are available to assist you. Learn more or call 888-981-4692 for a confidential referral to a counselor in your area.
On-Campus (starts Feb. 19)
Free, confidential on-campus counseling services for employees are available Wednesdays from 9 a.m. to 1 p.m. and Thursdays from 1 p.m. to 5 p.m. in a private space on the Main Campus.
Available Services
The EAP helps members thrive in all areas of life with holistic support for mental health, well-being and more, with resources including:
- Mental health support (in-person or virtual)
- Self-guided therapy (iCBT)
- Financial wellness tools
- Work-life resources
- Medical advocacy referrals
- Self-care articles, resources and personal assessments
Log in to AllOne Health to access an extensive topical library containing resources for health and wellness, child and elder care, work/life balance and more.
Additionally, we encourage you to reach out to AllOne Health for personalized support!
Assessment and Counseling
A network of 50,000 mental health providers throughout the United States is available to provide in-person assessment and counseling services to members wherever they may reside. Counselors may also conduct comprehensive assessments by phone and provide in-the-moment telephone support and crisis intervention.
Tele-Language Services
Deer Oaks can provide therapy services in numerous languages. Services are available for telephone interpretation in over 190 of the most commonly spoken languages and dialects.
Referrals and Community Resources
Counselors provide referrals to community resources, member health plans, support groups, legal resources and child/elder care services.
Advantage Legal Assist
Access unlimited telephone consultation with a plan attorney and a free 30-minute in-person consultation. If representation is required, receive a 25% discount on hourly attorney fees. Additionally, you can have unlimited online access to a wealth of educational legal resources, links, tools and forms.
Advantage Financial Assist
Take advantage of unlimited telephone consultation with a financial counselor qualified to advise on a range of financial issues such as bankruptcy prevention, debt reduction and financial planning. Access a credit report review by a financial counselor and tips for improvement, as well as unlimited online access to a wealth of educational financial resources, links, tools and forms, including tax guides, financial calculators and more.
Interactive Online Simple Will Preparation
Create a legally-binding simple state specific will at no cost through a step by step online interview process. Access this service through Deer Oaks online.
Control Your Identity
Access a free identity monitoring program through Deer Oaks online. Annual free renewal is required to re-register and update information.
Identity Recovery
Access a free 30-minute telephone consultation with an Identity Recovery Professional, a customized action plan and consultation, ongoing identity recovery guidance and free identity monitoring service.
Work/Life Services
Work/Life Consultants are available to assist members with a wide range of daily living resources such as pet sitters, event planners, home repair, tutors and moving services. Simply call the Deer Oaks helpline for resource and referral information.
Find-Now Child and Elder Care Program
This program assists participants caring for children and/or aging parents with the search for licensed, regulated and inspected child and elder care facilities in their area. Searchable databases and other resources are also available online.
Health and Wellbeing
Deer Oaks encourages not only the mental health, but also the physical health and wellbeing of members. Work/life consultants are available to provide referrals to providers, specialists and resources to meet specific needs, such as safety programs, support groups, fitness centers and nutrition programs. Through telephone or online coaching, Wellness Coaches assist members in identifying and maintaining strategies that support goals such as weight loss, tobacco cessation, diet, exercise and more. Members can also enjoy recorded health and wellbeing classes offered on the Deer Oaks website.
Take the High Road
Deer Oaks reimburses members for their cab fares in the event that they are incapacitated due to impairment by a substance or extreme emotional condition. This service is available once per year per participant and covers fares (excluding tips) within the metropolitan city limits.
